A conference for leaders and innovators who care about the customer experience.

Gel 2015: Thur-Fri, April 23-24, 2015, New York
Sign up / Agenda / What is Gel? / Videos

Since its first event in 2003, Gel has always introduced attendees to customer experience innovators — first. Gel was the first major stage for Wikipedia, Marissa Mayer, Khan Academy, Improv Everywhere, Ze Frank, among others. Other notable speakers include Ira Glass, Craig Newmark, Seth Godin, and more. Sign up here for Gel 2015.

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Gel 2015 Speakers

Our theme this year is "impact": we'll be exploring people, projects, and teams that go beyond the intent or idea of creating a good experience - they actually do it. What are the aspects of good experience that make for real-world success? We'll learn from the brilliant speakers below. (and more to come... -mark)


  • Lou Shapiro

    Lou Shapiro,
    CEO, Hospital for Special Surgery

    Leading one of the top-rated hospitals in the world - and creating a world-class patient experience.

  • Nancy Lublin

    Nancy Lublin,
    CEO, DoSomething

    Leading and growing a vital program that counsels teens through crisis - via text message.

  • Andy Baio

    Andy Baio,
    Writer, entrepreneur, host of XOXO Festival

    An acute observer (and creator) of technology with a unique perspective on digital experience.

  • Jonathan Wegener

    Jonathan Wegener,
    CEO, Timehop

    Creator of a wildly successful mobile app and community.

  • Jordyn Lexton

    Jordyn Lexton,
    Founder, Drive Change

    Building and running food trucks with formerly incarcerated youth.

  • David Segal

    David Segal,
    "The Haggler" columnist, New York Times

    Exploring how companies treat customers well, or not - and what to do about it.

  • Nikki Sylianteng

    Nikki Sylianteng,
    Founder, To Park Or Not To Park

    Sharing her vastly improved design of parking signs with cities worldwide.

  • Paul Murphy

    Paul Murphy,
    CEO, Dots

    Leading the team that created one of the most successful iPhone games in history.

  • Jason Saenz

    Jason Saenz,
    writer and comedian

    Adding surprise and delight to the urban landscape.

  • Omar Ishaq

    Omar Ishaq,
    Radiation Oncologist, NYU

    Bringing the patient experience into better focus.

  • Michael Hearst

    Michael Hearst,
    composer, musician, and author

    Writing music to cure the fear of flying, spotlight unusual creatures, and improve the ice cream truck.

  • Mark Hurst

    Mark Hurst,
    Gel conference founder and host; Creative Good founder and CEO

    Curating Gel since 2003.


More: Sign up for Gel 2015 / Agenda / What is Gel? / Videos

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