CEO, Joie de Vivre Hospitality; author, "Peak"
Chip Conley at Gel 2008 from Gel Conference on Vimeo.
As the CEO of a boutique hotel company, Chip Conley knows something about creating good experience - both for guests and employees. In his recent book Peak: How Great Companies Get Their Mojo from Maslow, and in this Gel talk, Chip explains how to understand good experience through Maslow's hierarchy of needs.
See also: Chip's interview in Good Experience
© Good Experience, Inc.
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Comments
elegantgem
Jun 12, 2009 — 11:56 AM
It is a great presentation. However, I would be interested in how this concept applies to problems. Motivation isn't that difficult; most of us hope for the best and good things. When you have a customer or employee who is unhappy how do you apply these principles?
Tony Ellison
Feb 13, 2010 — 02:10 PM
I never thought that Maslow can be so applicable in the business world. Can you argue that the Army's slogan - Be all you can be - is successful?
I certainly like the links you make about job vs. a career vs. a calling.
Great presentation.