CEO, Joie de Vivre Hospitality; author, "Peak"
Chip Conley at Gel 2008 from Gel Conference on Vimeo.
As the CEO of a boutique hotel company, Chip Conley knows something about creating good experience - both for guests and employees. In his recent book Peak: How Great Companies Get Their Mojo from Maslow, and in this Gel talk, Chip explains how to understand good experience through Maslow's hierarchy of needs.
See also: Chip's interview in Good Experience
©2002-2009 Good Experience, Inc.
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Intro animation by Sacred Noise and Grow Design Work.
Comments
elegantgem
Jun 12, 2009 — 11:56 AM
It is a great presentation. However, I would be interested in how this concept applies to problems. Motivation isn't that difficult; most of us hope for the best and good things. When you have a customer or employee who is unhappy how do you apply these principles?