Former chief experience officer, Cleveland Clinic
After breaking her leg, Bridget Duffy got a close look at the patient experience - by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned - and what has inspired her, throughout her career, to advocate for improved patient experience.
See also: Video of Bridget Duffy at Gel 2008
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Gel videos are licensed under a Creative Commons Attribution-Noncommercial-Share Alike License.
Intro animation by Sacred Noise and Grow Design Work.
Comments
Ruth Dombrow
Nov 18, 2009 — 04:00 PM
GREAT!
Dina Strange
Nov 18, 2009 — 05:01 PM
road to hell paved with...
Theo
Nov 18, 2009 — 05:43 PM
Awesome, inspiring presentation. It should remind everyone in healthcare what their focus should be.
Matt Zellmer
Nov 18, 2009 — 06:55 PM
A great follow-up to her talk at a previous Gel. It's great to hear someone point to the elephant in the room and recognize how broken our healthcare system is - and then devote themselves to fixing it. Talk about meaningful, impactful, and much needed work. How do I/we help?
Mark Hurst
Nov 18, 2009 — 07:24 PM
A good start is to attend the next Gel Health conference - I'll likely run it again next fall (stay tuned). Part of the conference is devoted to attendees getting together to talk about solutions.
bill brownstein
Nov 18, 2009 — 09:38 PM
she rocks I got to sit next to her and I would have her on my team anywhere!!! She gets it!
SHANTU PATEL
Jan 6, 2010 — 11:27 AM
Wow!!
Very well said, and so true to what i believe each one of us could do to reach out and ''connect'' with the very core of our Being human,and not just being a Human Being.
Pamela Ressler
Jan 28, 2010 — 04:05 PM
Excellent...truly honoring the human experience of healing not simply fixing.